Returns & Exchanges

At NQR, we strive for the highest quality in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer a 14-day window for reporting issues to ensure food safety and customer satisfaction.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or incorrect food items immediately upon delivery to help us process your claim.

• 2.
  Contact Support

  Email our customer service team at support@nqr.com with your order number and the attached photos within 48 hours of receipt.

• 3.
  Review Process

  Our quality assurance team will review your request and verify the batch details to determine if a refund or replacement is appropriate.

• 4.
  Resolution

  Once approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.