Frequently Asked Questions
Everything you need to know about your NQR orders.
How do you ensure the freshness of your food products?
We maintain a strict cold-chain logistics process and partner with certified suppliers to ensure every item arrives at your door at peak freshness and quality.
What are your delivery areas and shipping times?
NQR currently delivers nationwide. Standard shipping typically takes 2-4 business days, while express grocery delivery is available in select metropolitan areas within 24 hours.
What is your return policy for perishable items?
Due to safety regulations, perishable food items cannot be returned. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer organic or gluten-free options?
Yes, NQR stocks a wide range of organic, gluten-free, and vegan products. You can easily filter these categories using the search bar on our shop page.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.